Insurance Confirmation

<p>I have never received such poor service in my life!!!</p> <p>I received numerous sms's the beginning of April from Wesbank requesting insurance confirmation for my vehicle that is financed via Wesbank. I phoned my insurance broker, and requested that this proof be sent to the email address as they requested ********** She sent the email as required on the 8TH OF APRIL - I never heard from Wesbank again, so assumed that they received the email, and that all was as it should be.</p> <p> </p> <p>On the 30th of June, my debit order suddenly increased by R385,94 - VAP Premium Outstand Debt - I foolishly thought I was somehow in arrears, and left it at that. Only after this occured on the 30th of July did I 'google' the term, and realise what was going on. I immediately phoned my insurance broker, who confirmed that she did send the email the first time, and resent it, with a request that the matter requires urgent attention and feedback (this second email was sent on the 1st of August). Needless to say, today is the 11th of August, and I have not received any feedback on this matter.</p> <p> </p> <p>Wesbank, I provided you with the proof that you required, but yet you still think it is okay to ***** my money??? How long must this go on before this matter is rectified?? I think it only fair to demand a refund, as the proof was given to you, but by your incompetence, it was not captured on your system.</p> <p> </p> <p>I am not only angry, but disappointed that a company of your size can do this - to numerous people- as I have seen today on HelloPeter.</p>