Insurance claim outstanding since July – still awaiting final decision

I am extremely disappointed with the handling of my insurance claim.

My claim was submitted on 6 July and has now been outstanding for approximately two months. Throughout this period, I have repeatedly been advised that the report was still being compiled.

On 9 September I was finally advised that the report had been submitted to management for review. While I acknowledge that this is progress, I am still waiting for a final decision on my claim after an extended period.

I have continued paying my insurance premiums while this matter remains unresolved.

I would appreciate urgent intervention from management and a clear timeframe for when the final decision will be communicated to me.