SS
Siseko S
1 reviews | Active since Oct 2013
01 Jul 2015, 10:23
Insurance Billing
Morning<br> <br> Account number: ***.<br> <br> <br> Vehicle description: NISSAN ALMERA 1.5 ACENTA<br> <br> I have the car listed above financed with Wesbank a few months back they were forcing me with their insurance where as I have mine they asked for proof I sent them everything with theinsurance schedule they confirmed they got the documents as per email attached and in a letter. But in the last two Months they continued to Debit my account with their insurance while I have my own insurance. I asked for these transactions to be reversed with no answers from the bank which is why I am writing this complaint.<br> <br> Kind Regards,<br> <br> F.M. Simani<br>
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WesBank's replyOfficial
01 Jul 2015, 11:38Hello Simani,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. This said, we have on record that we requested proof of this insurance on numerous occasions and that same was only received recently. We have duly cancelled the Outstanding Debt Protection Policy that was added and will refund the premium that was debited.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. This said, we have on record that we requested proof of this insurance on numerous occasions and that same was only received recently. We have duly cancelled the Outstanding Debt Protection Policy that was added and will refund the premium that was debited.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply01 Jul 2015, 11:38
Official
Hello Simani,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. This said, we have on record that we requested proof of this insurance on numerous occasions and that same was only received recently. We have duly cancelled the Outstanding Debt Protection Policy that was added and will refund the premium that was debited.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. This said, we have on record that we requested proof of this insurance on numerous occasions and that same was only received recently. We have duly cancelled the Outstanding Debt Protection Policy that was added and will refund the premium that was debited.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank