1 reviews | Active since Jun 2015
Installement increase without notification
I have made an arrangement with Wesbank last month to skip payment arrangement was agreed and confirmed, this Monday I got a call from Lebo to remind me about the payment and that its now R6922 and I asked why she told me that is a collection fee and I asked based on what, she could answer she kept telling that I did not confirm arrangement then I was totally confused she did not what she was talking about she ended up saying she will take up management, on Tuesday I got another call from another lady she was bit rude she told me about this R6922 that it's got to do with warranty and insurance now two different stories I did not ask for any warranty nor insurance from Wesbank. my monthly installment is R6232 their added R700 without my contest, R700 is a lot of money under this difficult times. I was still waiting for answers before they could even debit...Today on the 26/06/15 an amount of R6922 went off from my account. Please help me to get my R700 back this is ***** tendencies. Thanks
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding any premiums that were debit.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Best regards,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding any premiums that were debit.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Best regards,