IR
Isaac R
1 reviews | Active since Sept 2017
04 Oct 2021, 08:21
Incredibly poor service
When you buy something through them they are always so quick to help. Unfortunately, when you are trying to settle they mess you are for months without giving you the papers of YOUR OWN CAR that you paid for in full. I have been waiting for months now and they just keep extending the waiting days. it was supposed to be 21 days until i received the extra amount i was supposed to pay to get my documents and change the car to my name but now it has already been 2 months +
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Replies (4)0
Replies (4)
WesBank's replyOfficial
08 Oct 2021, 16:41Dear Isaac,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Oct 2021, 16:41
Official
Dear Isaac,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
IR
Isaac R's updateReviewer Update
18 Oct 2021, 09:57Hi, This response was given on the 8 of October, however we still have not any resolution and it is now 10 days later. Why are we struggling so much? I have not even received a follow up call or email from you yet?
IR
Isaac R's update18 Oct 2021, 09:57
Reviewer Update
Hi, This response was given on the 8 of October, however we still have not any resolution and it is now 10 days later. Why are we struggling so much? I have not even received a follow up call or email from you yet?
IR
Isaac R's updateReviewer Update
19 Oct 2021, 13:18Today we still await any sort of assistance. We are having to call again for the same thing we have been waiting for for weeks now with no luck
IR
Isaac R's update19 Oct 2021, 13:18
Reviewer Update
Today we still await any sort of assistance. We are having to call again for the same thing we have been waiting for for weeks now with no luck
IR
Isaac R's updateReviewer Update
19 Oct 2021, 13:18now the phone lines are even going dead on us
IR
Isaac R's update19 Oct 2021, 13:18
Reviewer Update
now the phone lines are even going dead on us