TH
Tamzin H
1 reviews | Active since Mar 2013
02 Aug 2021, 10:59
Incorrectly debited - Poor Service
If I could make this review a zero or minus figure it would still be too high considering the absolute lack of service provision and incompetence experienced.
My account was incorrectly debited by Wesbank via my FNB account who were unable to reverse this as the banks are affiliated (so anyone else be careful of this) - and it has taken in excess of 4 months to have these funds refunded.
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WesBank's replyOfficial
02 Aug 2021, 11:26Dear Tamzin Herbst,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Aug 2021, 11:26
Official
Dear Tamzin Herbst,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution