Incorrect proxy - terrible service

After I settled my contract with Wesbank, they sent me the proxy information so that I could register as title holder of my vehicle. After sending me the wrong proxy, Wesbank asked me to pay a courier fee to resend the proxy, which I luckily refused to pay, as that proxy would also have been incorrect, according to them. After making contact with Wesbank, they blamed the local licensing department for not having the same proxies as them on the system (after also admitting that the original proxy is not with them anymore). Wesbank now wants me to pay R350 so that they can change the proxy on my behalf, according to the local licensing department, there should be no fee for this. These guys are very keen to hand out loans, but once your vehicle is paid off, expect the worst possible service!