TP
Tshepo P

1 reviews | Active since Sept 2017

10 Mar 2026, 15:04

Incorrect name on Statements

I have had vehicle finance with Wesbank for almost 4 years. For this time, my company statements have had the incorrect company name. I called them to fix it, they said I should email them. I did.

I asked a simple question, which no one could answe: If for 4 years, I have been paying faithfully for the vehicle in my possession, but the payments/statements have a different company name on them, this surely will affect my credit score. Because, what is being submitted to the credit bureaus. No consultant is able to answer. I've been sent from pillar to post regarding this issue. As a result, I am not even sure if what the credit bureaus are reflecting my true status.

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Replies (1)
WesBank
WesBank's reply10 Mar 2026, 15:16
Official
Dear Tshepo P, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution