BS
Bertus S

1 reviews | Active since Jul 2015

07 Jul 2015, 16:24

Incorrect ITC listing

I would like to publicly express my gratitude towards Wesbank's customer services especially Wiesaal Sallie. Transunion listed my vehicles account wrongfully as in arrears. One phone call and 2 emails to Wesbanks customer care it was resolved. Drew a ITC report again this morning and the right vehicle and information is reflecting. :-)<br> Thank you Wesbank for being a big institution that actually cares about you customers. You are indeed setting a very high bar for the other financial institutions. Keep up the awesome service. <br> Your helpful and friendly staff has ensured that I would remain a loyal customer for life.<br> Kind Regards<br> CA Snyman

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Replies (1)
WesBank
WesBank's reply08 Jul 2015, 10:04
Official
Hello Cas1980,

We thank you for taking the time to acknowledge the service recovery your experienced.

Feedback of this nature is greatly appreciated and we have duly forwarded same to her manager for appropriate validation.

Yours sincerely,

WesBank

Best regards,