IR
Izelle R
1 reviews | Active since Aug 2015
06 Oct 2015, 10:33
incorrect interest rate
vwfs increased the variable interest rate on my account with MORE that than the 0.25% increase in July and are deducting more interest than what is agreed and due. It's almost a month later and no reasonable feedback received...in fact I'm still trying to get to someone that can actually understand my simple query.<br> Everytime I query again, they say they are looking into it. Looking into what???? You are *****ing 0.1%+ interest from myself and probably all your other accounts, which in total adds up to millions!!
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WesBank's replyOfficial
08 Oct 2015, 16:03Hello IdpR,
Thank you for sharing your concerns affording us the opportunity to investigate the matter. We would like to sincerely apologise for the lack of feedback given in terms of the outcome of this investigation. You can be assured that we are working on identifying the problem and will remain in contact with you until this is resolved.
We can confirm that you are being charged the agreed interest rate and will keep you posted in terms of the incorrect information being displayed.
Kind regards
WesBank
Thank you for sharing your concerns affording us the opportunity to investigate the matter. We would like to sincerely apologise for the lack of feedback given in terms of the outcome of this investigation. You can be assured that we are working on identifying the problem and will remain in contact with you until this is resolved.
We can confirm that you are being charged the agreed interest rate and will keep you posted in terms of the incorrect information being displayed.
Kind regards
WesBank
Best regards,
WesBank's reply08 Oct 2015, 16:03
Official
Hello IdpR,
Thank you for sharing your concerns affording us the opportunity to investigate the matter. We would like to sincerely apologise for the lack of feedback given in terms of the outcome of this investigation. You can be assured that we are working on identifying the problem and will remain in contact with you until this is resolved.
We can confirm that you are being charged the agreed interest rate and will keep you posted in terms of the incorrect information being displayed.
Kind regards
WesBank
Thank you for sharing your concerns affording us the opportunity to investigate the matter. We would like to sincerely apologise for the lack of feedback given in terms of the outcome of this investigation. You can be assured that we are working on identifying the problem and will remain in contact with you until this is resolved.
We can confirm that you are being charged the agreed interest rate and will keep you posted in terms of the incorrect information being displayed.
Kind regards
WesBank
Best regards,