BS
Boitumelo S
1 reviews | Active since Jan 2023
03 Oct 2023, 09:30
Incorrect instalment
The company took more than what they were suppose to , I called the call centre they couldn’t explain why and told me it’s escalated and it will take 24 hours … I don’t how I will get home today because I need my money, my account is not in arrears nothing absolutely nothing was notified that they ill debt more this month as my statement still reflects my normal instalment
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WesBank's replyOfficial
03 Oct 2023, 10:11Dear Boitumelo Sokutu
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Oct 2023, 10:11
Official
Dear Boitumelo Sokutu
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution