TK
Thelma K
1 reviews | Active since Aug 2018
30 Sept 2022, 09:55
incorrect information
Wesbank Cashpower,, if i owe you 70 000 over 60 months and I pay 63000 DOES it make sense that installment stays the same for remainder of the 60months.
Your callcentre team are not clear and not understanding and every call is a different answer
Helpful (0)
Replies (6)0
Replies (6)
WesBank's replyOfficial
30 Sept 2022, 10:41Dear Thelma,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply30 Sept 2022, 10:41
Official
Dear Thelma,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
TK
Thelma K's updateReviewer Update
30 Sept 2022, 10:49do you need account number or what
TK
Thelma K's update30 Sept 2022, 10:49
Reviewer Update
do you need account number or what
TK
Thelma K's updateReviewer Update
30 Sept 2022, 11:01account *** settlement is 68 000 AND WE HAVE 63 000 can you advise if we pay this how it affects installmemnts its under ITUMELENG KWENAITE
TK
Thelma K's update30 Sept 2022, 11:01
Reviewer Update
account *** settlement is 68 000 AND WE HAVE 63 000 can you advise if we pay this how it affects installmemnts its under ITUMELENG KWENAITE
TK
Thelma K's updateReviewer Update
30 Sept 2022, 12:24PLS ADVISE urgently so we can pay the 63 000
TK
Thelma K's update30 Sept 2022, 12:24
Reviewer Update
PLS ADVISE urgently so we can pay the 63 000
TK
Thelma K's updateReviewer Update
03 Oct 2022, 08:01NO ONE HAS CALLED OR RESPONDED TO DATE PLS GET HEAD OF WESBANK TO CALL US PLS
TK
Thelma K's update03 Oct 2022, 08:01
Reviewer Update
NO ONE HAS CALLED OR RESPONDED TO DATE PLS GET HEAD OF WESBANK TO CALL US PLS
TK
Thelma K's updateReviewer Update
06 Oct 2022, 09:51 STILL WAITING WESBANK
WesBank's reply:
30 Sep 2022, 10:56
Dear Thelma, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. I will personally be in touch with you to resolve this matter. Your reference number is CRSDC201.
Regards, distress
Patience Ramanugu *** WesBank Service Resolution
WesBank's reply:
30 Sep 2022, 10:56
Dear Thelma, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. I will personally be in touch with you to resolve this matter. Your reference number is CRSDC201.
Regards, distress
Patience Ramanugu *** WesBank Service Resolution
TK
Thelma K's update06 Oct 2022, 09:51
Reviewer Update
STILL WAITING WESBANK
WesBank's reply:
30 Sep 2022, 10:56
Dear Thelma, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. I will personally be in touch with you to resolve this matter. Your reference number is CRSDC201.
Regards, distress
Patience Ramanugu *** WesBank Service Resolution
WesBank's reply:
30 Sep 2022, 10:56
Dear Thelma, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. I will personally be in touch with you to resolve this matter. Your reference number is CRSDC201.
Regards, distress
Patience Ramanugu *** WesBank Service Resolution