TC
Toine C
1 reviews | Active since Jul 2011
10 Feb 2016, 20:29
Incorrect information
My vehicle payments gets debited off my boyfriends account every month for the last 3 years. He will not be receiving an income for the next 3 month and we have made \arrangements\" with Wesbank Legal department that I can EFT my installments directly too them. This \"arrangement\" was made a month ago and they have emailed me the banking details. I want to load them as a beneficiary on my online banking and THE REFERENCE NUMBER I NEED TO USE IS INVALID!!! I have since then called them about a million times and every time I get a new beneficiary reference number IT STILL DOES NOT WORK!!! <br> WESBANK DO YOU NOT WANT MY MONEY???? If I get charged for late payment, I will hold you responsible. "
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WesBank's replyOfficial
15 Feb 2016, 11:32Hello Mollie123,
We acknowledge receipt of your complaint and thank you for affording us the opportunity to address the matter at hand.
We have been in contact with you and are delighted that we were able to assist in loading WesBank as a beneficiary on your profile.
We apologise for any inconvenience this may have caused and we trust that the matter was handled to your satisfaction.
Kind regards,
WesBank
We acknowledge receipt of your complaint and thank you for affording us the opportunity to address the matter at hand.
We have been in contact with you and are delighted that we were able to assist in loading WesBank as a beneficiary on your profile.
We apologise for any inconvenience this may have caused and we trust that the matter was handled to your satisfaction.
Kind regards,
WesBank
WesBank's reply15 Feb 2016, 11:32
Official
Hello Mollie123,
We acknowledge receipt of your complaint and thank you for affording us the opportunity to address the matter at hand.
We have been in contact with you and are delighted that we were able to assist in loading WesBank as a beneficiary on your profile.
We apologise for any inconvenience this may have caused and we trust that the matter was handled to your satisfaction.
Kind regards,
WesBank
We acknowledge receipt of your complaint and thank you for affording us the opportunity to address the matter at hand.
We have been in contact with you and are delighted that we were able to assist in loading WesBank as a beneficiary on your profile.
We apologise for any inconvenience this may have caused and we trust that the matter was handled to your satisfaction.
Kind regards,
WesBank