JA
Jayson A

1 reviews | Active since Feb 2015

16 Jul 2015, 08:16

Incorrect Feedback, ***********, Needs training

***<br> <br> I would like to bring it to your attention, that I am utterly disgusted with service I receive from Westbank Private Finance. <br> Due to this delay my finance on a Nissan NP200 16.16V 2011 Account no *** had to delayed cause my deposit of R13150 would have came from the payout on Mr Londt deal Account ***. I eventually have to proceed with my deal without the R13150 deposit, cause I needed the bakkie, due to this I got a higher interest rate.<br> <br> I sold a BMW X3 to Mr Londt Two weeks ago, his finance was prepossessed and accepted without Private Finance getting all the regular documents from Mr Londt. They only discovered that he did not have a temporary drivers licence when they FICA his documents. Before they FICA his documents they advised me that payment will be done the next day which was 07/07/2015. On the 7 July no payment reflected in my account and I was advise that that cant make payment without the temp drivers licence. I understood and they requested MR Londt to sort out his licence. I gave then enough time, Mr Londt finally sorted out his licence on 14/07/2015 and both he and I e-mail the temp drivers licence to Fikile Happiness Shoba, Tidima

0
Replies (1)
WesBank
WesBank's reply20 Jul 2015, 09:40
Official
Hello jdalbany,

Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.

Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. An appropriate managerial intervention has taken place and we have concluded the sale successfully.

We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.

Yours sincerely,

WesBank

Best regards,