LK
Lukas K
1 reviews | Active since Mar 2011
22 Dec 2025, 11:54
Incorrect debits
Vehicle finance account was paid in full and confirmed settled. Despite this, WesBank randomly debited my account again.
Since then: • 11 calls (68 minutes) • 7 emails • Repeatedly providing the same proof
Yet they are still unable to close a paid-off account or explain the debits.
After already suffering an anxiety episode from having ±R7,000 taken in error, I received another email today warning of yet another debit with no explanation, only that I must “ensure sufficient funds”.
No accountability, no urgency, no customer retention. If you value your time and peace of mind, reconsider banking here.
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WesBank's replyOfficial
22 Dec 2025, 12:03Dear Lukas de Kock,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Dec 2025, 12:03
Official
Dear Lukas de Kock,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution