Incorrect debit
Good day I had app**** for 3 months of relief and was approved all my debits where supposed to only include interest as discussed how ever one debit came out for the full amount.all my contracts where signed and submitted to wesbank I don't understand how this was allowed to happen.i have pasted the following sms for reference purposes which includes the wesbank ref no for the debit Please sort this error out Absa: CHEQ0731, Sch t, 24/12/21 SETTLEMENT/C - ACB DEBIT:EXTERNAL, WESBANK¿FI***, R-8,513.91, Help ***; NLOGIST058
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WesBank's replyOfficial
28 Dec 2021, 09:16Dear Jarryd N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Dec 2021, 09:16
Official
Dear Jarryd N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution