WR
Wilbert R
1 reviews | Active since Jan 2020
03 Jan 2020, 10:12
Incorrect debit
Wesbank deducted on the 24.12.2019 a debit order for a car that was settle 8 years back. I requested a refund on the same day only to find out today the 03.01.2020, after the second follow up, that payment was still not made back to my account. I am Super frustrated an unhappy. How long do i still have to wait for my money and how will i be incentivize for the error made by webank. 10 days and counting...
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WesBank's replyOfficial
03 Jan 2020, 10:18Dear Wilbert Le Roux
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Jan 2020, 10:18
Official
Dear Wilbert Le Roux
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution