kR
kurt R
1 reviews | Active since Jul 2011
18 Aug 2016, 11:14
Incorrect Billing still wrong
<p>On the 5th of July I mailed accounts to notify them that they have not reflected the last 2 payments made to my account with proof of payment attached. On the 7th of July I recieved the following mail...</p> <p> </p> <p>RE: Billing error ********** 0126</p> <p> </p> <p>Good day Mr K Rohlandt,</p> <p> </p> <p>Thank you for your email.</p> <p>Kindly note the proof of payment has been sent to the allocations department for further assistance.</p> <p>Please allow 48-72 working hours for the query to be resolved.</p> <p> </p> <p>I have had no further correspondence my account is still in arears and I have been charged interest on them.</p> <p>This is unacceptable service</p>
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WesBank's replyOfficial
29 Aug 2016, 10:38Good day
Thank you for your concerns highlighted. The relevant management have communicated with you to discuss what had transpired. We sincerely apologise for the inconvenience cause and can confirm that the payments have been correctly allocated.
We trust that you find this in order.
Kind regards
WesBank
Best regards,
WesBank's reply29 Aug 2016, 10:38
Official
Good day
Thank you for your concerns highlighted. The relevant management have communicated with you to discuss what had transpired. We sincerely apologise for the inconvenience cause and can confirm that the payments have been correctly allocated.
We trust that you find this in order.
Kind regards
WesBank
Best regards,