Inconsistent and Appalling Service at Wesbank!

My late mother had a car which was settled and she received the documents to change ownership however it wasn't done. As the executor, I contacted Wesbank to re-issue the documents so I can change ownership and renew license disc and I was told to pay R440 to re-issue, I paid it and sent an email with POP and all the other documents in March. No response, even after following up. Last week I called and the man i spoke to said he will come back to me and he did not. Until i got an email to say they cannot request change of ownership documents because license disc has expired. OFCOURSE it has expired because the owner is no more and license department does not allow me to renew license disc with deceased documents. i received another email from Wesbank saying documents will be sent. now i received another email telling me no, they cannot send because license disc expired.

My issue is i did the same process with another car which was my moms and they gave me documents even though license disc has expired.

and now how will I renew license disc if the car is still under my later mother.

also why so many inconsistent information? first i was told to pay to re-issue then suddenly not possible because license disc expired, then no we will send the documents then again, no we cannot send because license disc expired.

Can someone just send the documents or call me to resolve this!