1 reviews | Active since Sept 2015
Inconsiderate!!!! ***********
I called in requesting a letter from the vehicle insurance department requesting a letter stating that I will not be claiming from them this letter has been requested by the insurers that need to process my claim as a 3rd party.<br> Now my claim cannot be processed unless this document is presented, I was sent from pillar to post and my plea fell on deaf ears. when I did eventually get some form of assistance, I received an incorrect document, I reverted back to the party that had forwarded it but received no response whatsoever, I called in the line rang with no reply. I'm being inconvenienced because I'm unable to drive around with a damaged vehicle, its really not fair. I need to get my stuff sorted. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by hellopeter.com)</em></div>
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. Direct contact has been made to establish that this was a result of a misinterpretation of what you required because it did not fall within our existing processes. The confirmation letter was sent to you as requested.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. Direct contact has been made to establish that this was a result of a misinterpretation of what you required because it did not fall within our existing processes. The confirmation letter was sent to you as requested.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank