WL
W L
1 reviews | Active since Dec 2019
20 May 2020, 15:14
Incomplete Covid Assistance Process
I app**** for Covid-19 addistance some time ago. I was told that is was provisionaly approved and that I would need to complete the Addendum that was to be mailed to me. Nothing happened. I received a SMS stating that they got no rely from me. and Wesbank requested another email address. This was provided, after 5 days I am still waiting for the addendum that I need to fill in to compete the process.
Please advise urgently.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
20 May 2020, 15:31Dear Mr. Loock
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 May 2020, 15:31
Official
Dear Mr. Loock
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution