*********** Wesbank

Never experienced such level of incompetence from them in the last 30 days on two different accounts. First, they customer number goes to Collections! why? and then you get transferred to customer team. you are lucky if you get connected the first time.

Now i discover an account that was never in arrears is tagged as bad debt. i have spoken to 5 people in the last 30 minutes, and i am still on hold, still not assistance. the legal team who has powers to do this claim it was done in 2021 but i have a letter, received yesterday stating this information.

I am currently holding for a rude and condescending Eric, who gave me a listening lecture instead of helping me. he insists this was done in 2021. i dispute this and now, he has put me on hold, not sure for what.

I am so desperate and frustrated.