MS
Marc S

1 reviews | Active since Jul 2021

27 Jul 2021, 18:05

*********** wesbank

I’ve been trying to get finance or even just an answer out of them for two days now. Because I’m buying from a private person they said I filled out the wrong form and told me to fill in under private seller. So I get a reference number and nothing else. So I send an email asking what the next step is…. No reply. I called this morning only to have the worlds worst connection with Someone clearly working from home, huge echo and kids screaming. He then tells me I’ve again filled out the wrong form. Although I haven’t this time. So I told him to email me the correct one…. Still waiting. Been 24 hours now and I’m no step further. If this sale goes to someone else due to Wesbanks ****** incompetence I’ll come **** on your front porch!! ???

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Replies (1)
WesBank
WesBank's reply28 Jul 2021, 07:52
Official
Dear Marc S, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution