*********** Wesbank

My account with Wesbank was settled in full on 5 December 2018. I emailed and requested my account be closed. Despite receiving two confirmation emails this would be done, today I received a statement from them. (In December one of the emails said the account would be closed in 5 - 7 working days).I have tried phoning but two different ladies I spoke to on the switchboard refused to put me through to the Dispute Resolution Department. I have spent hours trying to phone. I have reported this to the Banking Ombudsman.

I would have thought that a financial institution would be ethical and competent. But Wesbank is beyond ********* and beyond ***********.