*********** Wesbank

Vehicle was written off end of January 2021. My Insurance settled the amount with Wesbank in Full, on the 11th February 2021. Yet I still receive Statements indicating the premium will be going off at the end of February 2021. Call Centre agent Zama informed me that it is Incorrect, there is no amount outstanding. Why am I still receiving the Statement then? Why is Pretty Dhlamini sending me emails after hours wanting me to pay the debit order for the extra insurance when the Vehicle no longer exists and the settlement value was paid in full. How can a client be paying for Insurance for a Vehicle that is no longer on the books?

Why Must I, the client run around trying to sort out the miscommunication or lack thereof between departments that surely be in communication/linked with one another. As soon as I signed up for the credit within the next day I got a call to sign up for the Insurance, yet when the Vehicle is paid up and written off, there is Zero communication.

Please advise at your soonest, as I will not be paying for a Vehicle that has Already been paid for, In Full.