AV
Abdullah V

1 reviews | Active since Sept 2013

27 Aug 2021, 10:06

*********** *******

I paid the settlement amount in July 2021. I requested for the takes of the NaTIS documents. I was sent a tracking number that doesn't exist and according to Wesbank, the documents were sent back to them by their courier. Now Wesbank wants me to pay for the courier costs even though the courier did not deliver nor did the courier call to find out if I'm home or if they're at the correct address.

It's 6 weeks and I'm still waiting for my car papers. I will never work with them again, ever.

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Replies (1)
WesBank
WesBank's reply27 Aug 2021, 11:01
Official
 Dear Abdullah V,  We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  We will be in touch with you to resolve this matter.  Regards, WesBank Service Resolution