*********** stuff causing a mess

I am so angry right now and I know no one will give a damn about my feelings . I have been struggling with wesbank since December when I call to inform them im getting paid earlier they were of no assistance of which I ended up defaulting. since then they have not been debiting my acc I calli every month asking why and making sure I transfer to them paying them manual and paying extra to try and recover the arrears coz they don't debit. .this month on the 24 I called them wanting to know whats gonna happen this month .the agent nala said I must do a transfer as they will not debit my acc this month ,he assured me my acc will only be debited on the 27 april and told me I must do a transfer for this month as I had been doing .my instalment is 2282 I transferred 2800 paying more towards my arrears as I do every month .on the 30 march another 2282 was debited by wesbank ,a total of more that 5000 causing my other debits to return since as we speak I am in a mess coz of them,now they telling me the will not bring my money back and they will take all the arrears by force and give whats due back.and what about my other debits and the chargers that I will suffer ,food transport