*********** staff members

I have tried to amend my banking details for my monthly debit order at Wesbank without any success. They have an option to add the new details on website which on completion gave me a reference number to quote when sending them the statement/confirmation letter on email.

After sending the account confirmation letter and quoting the reference number as requested, I received another email from Wesbank asking me to send them the new account confirmation letter once again.

I've contacted their call centre and the agent assured me that everything is in order now and my details will be amended within 48 hours.

To my surprise, Wesbank sent me yet another email asking me to complete a debit order amendment form. I have completed this and returned it to them.

The call centre agent was of no help at all, all she was able to do was read of her computer screen predetermined responses. Very unhelpful and very irritating!

All in all, my next payment date is approaching and Wesbank is still figuring out what they want from me to update my banking details.... This is exactly the poor service that caused me to change banks away from FNB in the first place. NEVER AGAIN will I do any type of deal through Wesbank...