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MAPALI M

1 reviews | Active since Nov 2019

03 Feb 2020, 10:41

*********** staff

After doing you wrong as a client the best way wesbank can solve your problem according to them is by sending you statements, not so long ago wesbank had to refund me money due to double debit in Jan 2020, but I'm on my third week now since the incident happened, instead of solving the matter they keep overloading my email with statements but as for my money to reach my account nothing at all.

their employee made a mistake of paying to the closed account but instead of them accepting their mistake they send statements, not even one manager has bothered to call instead the consultants keep saying its not their department I mean its wesbank whether its which department I blame the whole wesbank and their *********** staff

0
Replies (1)
WesBank
WesBank's reply03 Feb 2020, 11:22
Official
Dear Mapali,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution