*********** staff

I am currently very upset with Wesbank call centre (colsol) and *********** staff, i made arrangement for additional debit order of R1000 for 2 months, they debited correctly month 1, second month when i received my car statement it showed that there was a reversed debit order of which i know nothing of and there was no "insufficient funds" in my account, when i called the call center to query my statement *********** staff by the name of Sindi couldnt assist me and wanted to pass me to customer service, i had to ask her to open my profile in order to view my statement when she finally did that she still couldn't assist and couldn't advise on the process to be followed when i requested to speak to her manager she put me on hold and after some time transferred my call to Game head office???? what the HELL do you think i am stupid, first you are lazy to do your job when i insist that you assist me or escalate my query you send me to the wrong place, ANOTHER COMPANY?????? i dropped the call and dialed wesbank call centre again and asked for STUPID Sindi i was trasfered to her line and the line was unavailable........somebody call me and explain what the hell happened on my account!!!

And teach SINDI how to handle queries please!!