AF
Alison F

1 reviews | Active since Oct 2016

03 Jan 2022, 09:25

*********** staff.

My father had his bank card cloned. He is 86. We decided to close his account and open another account. To get through to VW Finance is another story. After umteen phone calls, E mails, documents and more documents , I still do not have any response from Wesbank or VW Finance. Dealing with people that just pass you on to another department and another department is a joke. He has 1 year to pay off his vehicle, now he is two months behind because we cannot get through to the correct department. All I get is e mails with auto response messages. This company is a joke!!!!

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Replies (1)
WesBank
WesBank's reply03 Jan 2022, 09:56
Official
Dear Alison F, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution