*********** Service received from wesbank

My vehicle was retrieved on the 17th of March by two gentlemen on the day of taking the vehicle he asked me to sign papers and i asked that can i not read the papers first he said he will whatsapp me the papers i signed till today he did not send them - he also mentioned that since my vehicle disc has expired they will have to tow the vehicle and me and my fiance explained to him that we have a towing service for the car and we can call to assist with towing the vehicle to where it needs to be - the gentleman then responded and say no its fine they will drive the vehicle no towing was called when we were at my house and since there were two gentlemen one of them drove of with the car to my surprise yesterday when i got ahold of an agent who advised that we will be charged for towing. Im so disappointed by the service received from wesbank from the day i wanted to make payment till my vehicle was taken due to agents who are assigned to my account either being on leave or not answering calls or emails on time.