BN
Blessing N

1 reviews | Active since Nov 2011

20 May 2021, 18:26

*********** individuals : Wesbank

My car was respossessed by Wesbank for my account being way behind, I managed to speak to my CEO to help, on Monday the 17 I called Zandile Dlamini requesting a settlement letter and I was told I can only get it after 24 hours and only if the team leader approves, I called again the following day to follow up, spoke to Natasha and I was told the request is searing with the team leader, they promised I was going to get it the same day, Dololo, my CEO decided to give io to assist me because he thinks I am lying about not getting the settlement letter. I have never dealt with *********** company.today I called again and they told me they will call me again, still waiting for their call even now, it's 18h23.

I am very very disappointed with Wesbank,

0
Replies (1)
WesBank
WesBank's reply21 May 2021, 07:52
Official
Dear Blessing,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution