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My ballon payment is due and I receive daily emails from this sham of a company threatening legal action should it not be paid. Funny thing, it is paid. Yet they persist in harassing me despite numerous requests to actually formalise the process in the ordinary course with my remaining debit orders. They refuse to and tell me contact another department who doesn't respond and then tell me I must just accept these automated messages and again, refuse to provide basic confirmation and information. Sham of a company