*********** consultant

I requested my bank details to be updated as I have changed my bank details and AFTER I had attached proof of banking details, my Wesbank statement AND confirmation of the correct email address this is the response I got: We thank you for your email and regret to inform you that we were unable to access your account, with the information that you have provided. In order for us to assist you, you may email us a brief explanation of your request accompanied by your vehicle finance account number, or your ID number so that we may access your profile. To ensure that we are protecting our customer's personal information, we require you to confirm three of the following personal account details in addition to your vehicle account number or ID number: 1. Customer number 2. Vehicle description 3. Chassis number 4. Engine or register number 5. Cell phone number, Home number or Business number 6. Physical address / Postal address

Now, as I have always been used to excellent service from Wesbank this took my by total surprise!Since when are your employees so ***********? The level of service rendered here is an absolute disgrace.