*********** call center

I contacted them a month ago to remove the \Insurance Cost"of R362.49 from my account. I was told by the person at the call center that it was removed and that it will not go off again at the end of September. But it still went of this month. When I contacted them again today they said that unfortunately the person that helped me did not log it and because of that they will have to log it again. I was also told today that I will not be refunded because of that. So basically because of the incompetence of that call center person I had to pay R362.49. <br> <br> Why cant this be sorted out. Why are they making their incompetence my problem."""