*********** agents and deliberate delay for cash ***s

I contacted Direct axis requesting a settlement letter for the loan. I then app**** for consolidation loan with Nedbank of which Nedbank paid out the loan as per information that was reflecting on ITC on the 5th of November 2019. The settlement letter was expiring on the 11th of November 2019. Due to that the amount paid by Nedbank to settle the loan was different from the settlement letter I then paid the balance on the 7th of November 2019 to settle the account. I then forwaded both proof of payments to direct axis for allocation on the 8th of November 2019. Direct axis only confirmed reciept of one payment which was the payment balance that I made of R800 however the one paid by Nedbank was not confirmed. I then forwaded the Nedbank proof of payment again on Monday the 11th of November 2019. I then recieved an sms from Direct axis to contact them on the 13th of November 2019. When I contacted them they again advised they cannot locate the funds I then advised them that according to the proof of payment this payment has been paid into Wesbank Cashpower account as it was taken from ITC they must just request transfer from Wesbank to Direct axis but I was told there is no payment. I then contacted Nedbank again to provide another proof of payment and confirm if payment was made of which they confirmed that payment was made. I then called Direct axis again on the 16th of November 2019 and the agent I spoke to advised me they cannot request transfer of funds from Wesbank to Dirext axis.

My main question now is why is it so difficult to transfer funds from one department to another as this is one company and why would they list Wesbank account details on ITC yet the loan is with Direct axis?and why was I not told from the beginning when I forwaded proof of payment to Direct axis that they cannot do transfer of funds long after the settlement date has expired? This is the 2nd week my account is not settled yet payments were made on time and this has taken away so much of my time and airtime and has caused massive stress for an 8 month pregnant women!! Please note I will not be liable for any further charged on my account as payments were made in time! Now I am even convinced that this delay is deliberate so that more money is made in my expense. Please note I will not honor any further debits on my account as according to myself the loan account has been paid and I am not prepared to pay any further interest as the account is settled!!!

Now can Wesbank Cashpower and Direct axis do the right thing and allocate the payments accordingly!!!!