TM
Thabiso M
1 reviews | Active since Jun 2018
16 Sept 2023, 10:02
Incompetence from Westbank
The poor service at WestBank is unbelievable. I sent an email to the call center a month ago, requesting a change in my debit dates since I now get paid on the 1st of each month instead of the 28th. They confirmed the change via email but still continued to debit me on the 28th, adding an extra admin fee for the change. This incompetence is causing me problems, and I will not pay any extra money if my debit bounces. Please take action on this matter as soon as possible.
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WesBank's replyOfficial
18 Sept 2023, 08:36Dear Thabiso M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply18 Sept 2023, 08:36
Official
Dear Thabiso M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution