CM
Carol M
1 reviews | Active since Mar 2019
14 Oct 2019, 10:43
Incompetence and reputation *****ing
I am HIGLY disappointed by the deplorable service received from your agents. The level of incompetence on agents handling our queries and accounts is absolutely unacceptable!! I paid and closed my account with you MONTHS ago and yet you're harassing me due to consultants not able to complete their tasks properly. I need to speak to someone and for this matter to be resolved by no later than the end of this week!!
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Replies (2)
WesBank's replyOfficial
14 Oct 2019, 11:34Dear Carol Matee,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Oct 2019, 11:34
Official
Dear Carol Matee,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
CM
Carol M's updateReviewer Update
14 Oct 2019, 15:51I am filing a formal complaint against the agent who attended to my file as their complete lack of attention to detail regarding their work, as well as incompetence has lead to unnecessary distress and aggravation and she STILL continues not to respond to the matter in order to address and correct. NOBODY in Wesbank seems bothered to resolve this matter and keeps brushing it off to the next person
CM
Carol M's update14 Oct 2019, 15:51
Reviewer Update
I am filing a formal complaint against the agent who attended to my file as their complete lack of attention to detail regarding their work, as well as incompetence has lead to unnecessary distress and aggravation and she STILL continues not to respond to the matter in order to address and correct. NOBODY in Wesbank seems bothered to resolve this matter and keeps brushing it off to the next person