MvdR
Minet van der Ryst
1 reviews | Active since Dec 2018
23 Mar 2020, 08:02
INCOMPETENCE AND MAKING CUSTOMERS PAY FOR THEIR MISTAKES
I sold my car to someone who app**** for a loan via Wesbank. Despite the fact that it took so long for WesBank to process the documentation, by the time they were ready to pay out some documentation has expire and needed to be resubmitted. In the midst of all of this incompetence, they overpaid my load to my provider and I have not seen the money I am owed for my car. Now I have to wait more than 3 weeks for my money because of their incompetence! Rather use another Finance House.
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Replies (3)0
Replies (3)
WesBank's replyOfficial
23 Mar 2020, 11:10Dear Minet van der Ryst,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Mar 2020, 11:10
Official
Dear Minet van der Ryst,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MvdR
Minet van der Ryst's updateReviewer Update
23 Mar 2020, 17:15The Customer service team seems to have the same answer as the consultants at WesBank. If its their mistakes the customer suffers!
MvdR
Minet van der Ryst's update23 Mar 2020, 17:15
Reviewer Update
The Customer service team seems to have the same answer as the consultants at WesBank. If its their mistakes the customer suffers!
MvdR
Minet van der Ryst's updateReviewer Update
24 Mar 2020, 14:03Still no response from WesBank regarding actually resolving my issue.
MvdR
Minet van der Ryst's update24 Mar 2020, 14:03
Reviewer Update
Still no response from WesBank regarding actually resolving my issue.