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Vilasen N

1 reviews | Active since Mar 2009

26 Jan 2016, 14:06

Incompetence again with credit application

My bank rejects my application for finance whilst the other 3 banks approve it. Standard bank gave me an awesome rate even though i dont bank with them. It would seem like the application was handled with incompetence as i am trading in a vehicle and buying a new one, meaning that one account will be settled and a new one created. Both my wife and I are platinum card holders. Did you take her income into consideration when scoring the application as the expenses are split between the 2 of us. Really now... do i have to teach you how to do your job. Can you kindly get a competent credit manager to call me to resolve this mess. Standard bank has shown good faith and dangled a carrot for me to move my business. Look at my profile and my wife's...see what we earn and what products we have with the first Rand group. I financed over 6 vehicles with FNB and every time i have to resort to hellopeter to finalize the finance...look at the history with credit application and you will find a complaint linked to each one. Really your service is pathetic. Get someone to contact me by COB because if i take finance with Standard Bank, our entire portfolio will be moved...Service is horrible!!!!! <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>

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Replies (1)
WesBank
WesBank's reply27 Jan 2016, 17:01
Official
Hello fighter,

Thank you for your concerns highlighted. Your application was referred to a branch manager for review and we have communicated with you in terms of a proposed deal which we believe that you are now in agreement with.

We will continue our discussions with you until the matter has been completely resolved.

Kind regards
WesBank