Incompetence

I'm still struggling to get proper help from west bank, we paid towards the settlement of my car and requested the remaining settlement amount, and were issued a statement not reflecting the amount paid. Between the 25th of August 2026 and 5 September 2026 an update in their system should have been done already, as we would like to end this relationship with westbank since it's a huge mission for them to take care of their customers.