Incompetant Customer Service

Struggling to get my NATIS documents from Wesbank since settling my account. They "say" the dispatched them early August and when following up they said the courier couldn't deliver. In order to re-dispatch my documents I needed to pay R 57-00. Which I did the same day and sent proof of payment SAME day. Each time I email to follow up I receive the same "generic" reply from their customer service dept saying they need proof of payment. I attached proof week and a half ago. Still the same response.

I've been going round and round in circles and handed off to new people. No matter my effort my issue isn't escalated or an attempt made to resolve it. If it's a matter of R57, one would think they'd have the ability to waive it in an effort to "appear" interested in their customers.

I'm disgusted in how I'm being taken the **** off. Normally I won't complain but after today I've had enough.