INADEQUATE, INEFFICIENT SERVICE CENTRE, POOR SERVICE DELIVERY.

Your call centre is completely innefficient. No call backs, long response times and when you do try contact the call centre you wait 10min or more before getting through to someone...someone that just tells you that a response will be received in 3 working days.

I submitted my initial request with all relevant information and documentation to ********** on 04 March 2019 after waiting to get through to someone at the call centre for 10+min, and eventually gave up and searched for a mail address to send my query to. The first of many automated emails came back to say someone would call me back in 72 working hours excluding weekends and public holidays. Since when is 72 hours the norm? I waited anyway and at the last hour, already frustrated, got on the phone again and attempted the call centre. Again took forever to get through. Eventually dis and all the agent could tell me was that 72 hours need to pass before I get an answer. I eventually got a response in writing which was completely irrelevant to my request, asking for the same information that was already provided. I responded and yet again...an automated mail to say I need to wait another 72 hours for a response. So it has gone on and NOTHING resolved. How can such a large, "reputable", organisation fall completely short on such a business critical service??