Inaccurate Statements; Hidden Amounts added.

Inacurate statements, hidden amounts. Two years ago September 2020, WESBANK had someone called Angel try to sell me scratch and dent cover. It sounded fine over the phone so I agreed, but when I received my first statement from Wesbank, I saw that I was misinformed when given the details over the phone. I immediately followed up and WESBANK told me to contact Smart directly. I did so and was told that they would listen to the phone call recordings and then process the cancellation. When I checked my next WESBANK statement, I saw the scratch and dent cover was no longer there, which was a great relief. Now 2 years later, I found out the cover was never cancelled, and the amount was not being disclosed on my WESBANK statement. I phone in to WESBANK 5 times about this but have had no feedback. On the first call, three weeks ago they promised that the matter would be escalated. I have since phoned in another 4 times, but everytime they say they will escalate and someone will get back to me to tell my why these amounts were not disclosed on my monthly statements. Non-existing service.