Inability to refund

Wesbank collected premium after vehicle was settled. This happened on 22 Dec & was promised refund 3-5 working days. We are way past this now and just getting excuse, after excuse, after excuse. 1st was there was a backlog of payments and was promised that the follwing day money will be in my account, this never happened. Then it was being escalated and they couldn't say why previous person said it'll be paid 2 days prior, however has been "escalated" and I will receive feedback, once again nothing happened. Then today again, was asvised that they can see it has been escalated, however that's all that can be said, held on to speak to team manager, was on hold for 10mins and phone got dropped. This is ****ndous service and I am really regretting the fact that I just bought a new car using Wesbank again. This will certainly be my last time using them & will not recommend anyone to use them.