Immediate Refund on my account - ***

Dear Wesbank

I find that your consultants have failed in understanding and resolving my query.

I am a valued Wesbank client since 2014, over this term I have accumulated an advanced amount of approx. R23000 on my vehicle account which I now request a refund on. The advanced accumulated by additional payments made monthly over and above the regular installment, this being a precautionary measure taken up on by myself in the event of any unforeseen circumstances arising over the contract period, I now require the advanced funds for personal reasons but having difficulty with your team in assisting me appropriately. I was advised that proof on the payment is required (which I cannot provide) due to: • The advanced amounts were paid over the financed period which contributed to the surplus (no once off payment). • I do not have a direct debit order running off my bank account, nor an EFT but perform cash deposits only. I do not retain the deposit slips but rather refer to my account statement as confirmation of funds received, this being a force of habit. I have spoken to three consultant telephonically, personally visited your Wesbank offices in Durban Umhlanga area but none seem to take understanding to the above ! Why is it insistent that I provide proof for payments made onto my vehicle when the evidence requested is quiet clearly found on the account statement ? Showing exactly when surplus funds were paid towards this account resulting in the advanced.

I trust this complaint will be treated with a matter of urgency and my query resolve at the earliest !

P.Naidoo ********** Customer Acc# ********** 7906