CS
Cheryl S
1 reviews | Active since Oct 2018
10 Sept 2019, 17:43
******* procedure
*******ly repossessed my car AND added R20K to my settlement balance. Car has been settled and will be collected tomorrow. However, I want all the fees that were added plus the excess settlement balance refunded with immediate effect.
I also want the judgement removed from my name.
Have reported the issue to the NCR. This is me giving Wesbank a chance to correct it.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
11 Sept 2019, 08:21Dear Cheryl S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
Best regards,
WesBank's reply11 Sept 2019, 08:21
Official
Dear Cheryl S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
Best regards,
WesBank's replyOfficial
11 Sept 2019, 08:29Dear Cheryl S,
Your reference number is CRSA7D8C Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,Elize Fourie***
Your reference number is CRSA7D8C Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,Elize Fourie***
Best regards,
WesBank's reply11 Sept 2019, 08:29
Official
Dear Cheryl S,
Your reference number is CRSA7D8C Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,Elize Fourie***
Your reference number is CRSA7D8C Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,Elize Fourie***
Best regards,
CS
Cheryl S's updateReviewer Update
18 Sept 2019, 15:00Elize contacted me for more info. She was very friendly. I sent through all my info and never heard anything.
I assume they aren't going to do anything/ respond unless I report to the NCR. Pathetic how these big corporates think they are above the law and can do what they please.
I assume they aren't going to do anything/ respond unless I report to the NCR. Pathetic how these big corporates think they are above the law and can do what they please.
CS
Cheryl S's update18 Sept 2019, 15:00
Reviewer Update
Elize contacted me for more info. She was very friendly. I sent through all my info and never heard anything.
I assume they aren't going to do anything/ respond unless I report to the NCR. Pathetic how these big corporates think they are above the law and can do what they please.
I assume they aren't going to do anything/ respond unless I report to the NCR. Pathetic how these big corporates think they are above the law and can do what they please.