******* Installment Amount

I pay x amount for my car installment at Wesbank, but last month November 2017 they decided to add an extra 620 to my installment and when I checked on my FNB app they were planning to do it again next month so I called and asked like why are they being ******* cause I'm so angry now. They say cause they didn't see if I have my own comprehensive insurance or not, like do we live in a country where we don't have any control to the money we make. I have comprehensive insurance the same insurance I have had since June 2016 with Budget insurance, even if I changed insurances or didn't have any and cause I have a car with them they feel like my salary is theirs as well they must take their car ke. I can see my insurance debit order on their side why cant they see it too? and they are telling me about a lousy process that they run on the background,. And when I call them they say sorry, like I want my money, I cant pay a car that I was given on a ridiculous interest rate, pay a car shortfall of 155 at wesbank, and still pay budget insurance. I regret ever using your services and advise that no one ever takes a car with you cause there is zero customer service.