******* duplicate charges and refusal to negotiate a discounted settlement

It has been weeks of endless fighting with FNB call centre staff just so that I can start the process of clearing my debt. Each department just throws redtape and diversion tactics to avoid assisting. This is for your Wesbank divisions. Requests to speak to someone competent are blatantly ignored. Requests for open negotiations are blatantly ignored. Requests for explanation of ******* insurance charges on my account have been diverted to the dealership?? How can the dealer explain your ******* charges? Why must I now resort to this platform? Surely clients should be assisted in resolving complaints without needing to turn to the credit ombud/insurance ombud or the media? This is becoming upsetting and ridiculous. Please send me the contact details of a staff member who has a clients best interest at heart. If we cannot resolve it, then perhaps it would be in the public's best interest to show how these ******* costs are silently loaded onto unsuspecting clients accounts. Thousands of people are most likely affected!